Medical VIP Answering Services - Medical Appointment Scheduling
Do you need someone to answer your phone while you're away from the office,
or for overflow calls during peak office hours, evenings,
weekends or holidays? Our medically trained receptionist will take
all your messages and, if necessary, dispatch all urgent and emergency calls to you
immediately. They can even schedule your appointments online at www.eznetscheduler.com.
Our call center is open 24/7. We are also available on a part-time basis for lunch
hour, holidays, evenings, and weekends. Whenever you need help answering your phones
and scheduling medical appointments, simply call forward your lines
to us, or have your phone automatically roll over. It's that simple!
Every Medical VIP account features...
*Professional, courteous, dedicated and experienced bilingual operators and dispatchers.
*Accounts customized and designed to your specifications.
*State of the art innovative integration options for a wide-array of communication
technologies.
*Customer service professionals available 24 hours a day, 7 days a week.
*HIPAA Compliant. |
|
BENEFITS:
-
Eliminates time to listen to
voice mail messages
and make follow-up phone calls, at your convenience.
-
Ends "phone tag". By ensuring that each message is taken in its
entirety this will improve accuracy and relevancy and scheduling appointments faster.
-
Improves client satisfaction. Your clients and prospects get what
they want with a live voice, not an answering machine.
-
Eliminates call abandons and hang ups. Service is available 24/7
for peak overflow at specific times during the day, or holidays and weekends.
-
Eliminates unnecessary expenses. There would be no additional
costs to expand your telephone system and/or
hire a full time receptionist.
-
Flexible pricing options. If another pricing package offers you
a better value, you can change any month. You will always have control of your budget
by transferring your phones to us, only when absolutely necessary.
Medical appointment scheduling service helps medical facilities
to become more efficient and productive while improving service to patients
Our
medical appointment scheduling services are beneficial for all types of medical
practices.
Medical appointment scheduling
can be done for doctors who practice in different clinics, and patient information can be transferred between different medical facilities.
By providing a round-the-clock services to clients, medical patient
scheduling services
ensure reduced financial overhead and increased patient satisfaction.
Eliminate costly no-shows, The
EZnet Scheduler® appointment scheduling software
has the
unique capability of reminding your clients of upcoming scheduled appointments.
We accomplish this by sending out
email reminders as well as
SMS text messaging reminders, and we have noticed that
SMS text messaging
reminders are proven to reduce
no show appointments by 75% and it is more effective than
email reminders.
Click Here to
calculate how much your
no show appointments are costing you daily, monthly, and yearly.
National Case Study - No Show Appointments
One national study in 1999, which surveyed 468 family practice residency programs
in the U.S., obtained a 60 percent response rate. This study, possibly the most
comprehensive one available, found that over a third of those practices surveyed
had a no-show rate of over 21 percent. However, these data reported were only estimates
from 17.7 percent of those clinics that responded (Dixon, Chapman & Nuovo, 1999).
Another study found that both no-shows and cancelled appointments together amounted
to 31.1 percent of all appointments made and 32.2 percent of the total time that
is scheduled in a given work day.
The disadvantages include a longer waiting time for appointments (which may worsen
the no-show rate further), and discontinuity of care, which leads to the inappropriate
use of more expensive forms of medical care.
Economic Cost of no Show Appointments
The economic cost of no-shows is substantial. One clinic documented that during
1996, a total of 14, 000 appointments were not kept, resulting in an estimated loss
of over one million dollars (Pesata, Pallija & Webb, 1999). Another study found
that over one year, with 31.1 percent of appointments either cancelled or missed,
the cost to the clinic amounted to a loss of between 3 and 14 percent of the clinic's
total yearly income. (Moore, Wilson-Witherspoon & Probst, 2001)
Lexitel Communications has been proving quality service to businesses like
yours since 1983.
Call us today to see how our Medical Appointment Scheduling Services can help you
800.248.0086
